Terms & Conditions

LAST UPDATED: May 24, 2018

Introduction

We care about the safety of your personal information. This policy explains what information we collect from you and how we use it. It also includes contact information for any questions you may have about your personal information.

Who we are

SuperCoucou (“SuperCoucou”, “SC”, “we”, “us”, or “our”) is a booking platform that provides third-party products which are directly sold to you. We work with many third-parties (“Suppliers”) that handle all land arrangements, hotel bookings and activities for you.

We manage payments and refunds as well as monitor quality, client satisfaction and the confirmations of your bookings. As for cancellations and booking changes, it can be directly done through the platform which will automatically send all required data to the respective Suppliers.

 

What information do we collect and why?

Personal Information

We collect your Personal Information only when you provide us with it through creating or editing your profile. Personal Information is information that identifies you personally, like your name, email address, phone number, and other personally identifying information. We also collect generic information about you, like your gender, home country, etc. to help us better understand our customer base.

Non-personal Information

Whether you are logged in or are visiting SuperCoucou anonymously (you haven’t signed in), we may also collect your Non-personal Information, to better understand our customer base, how they interact with SuperCoucou and how we can improve general user experience. Non-personal Information may include your IP address, browser, and your computer’s operating system information, application version, language settings and pages that you have accessed. If you are using a smartphone or tablet, we can collect information about your device, its settings, characteristics and location.

 Sometimes we may gather information such as demographic data, including your country of residence, gender, age, etc. We also use cookies (as discussed below) to collect information about the performance and use of SC.

Booking-Related Information

When purchasing any product throughSuperCoucou, it is mandatory for you to share the traveler’s personal information (whether you and/or other travelers) to complete the booking process. Personal Information required to complete the booking process on SuperCoucou includes the names, emails and nationalities of all travelers, as well as the Contact Details (name, email and phone number) of the person who shall be in contact in case SuperCoucou or our Supplier need to get in touch.

Your Profile Information

When you create your account with SC, you are asked to fill a basic form for your profile, which includes your full name, email address, nationality, and gender. The full name, age and nationality you enter must be as on your passport, as per our Terms & Conditions.

  • If you choose to register on SC using Facebook, Google or other social media services, we may also collect information that you have chosen to make available in your privacy settings on these third-party platforms, including Personal Information like your email address and username, Other Information such as your profile picture, and any other Personal Information you have chosen to make available. We will only use this information to ease your profile completion process.
  • If and only if you give us consent to access your email, may we also access your email contacts or friends list to help you invite people to SuperCoucou.

Your “Public” Information on SuperCoucou

You can contribute to the site in a number of different ways, including writing reviews and diaries, uploading photos, participating in the ‘ask a local’ section, filling out your profile, and rating Suppliers and their products. We may store these contributions, display them to other users, and use them for many uses throughout the website, if you have chosen to make them public. Note that if you include Personal Information in your Content, it can be used and viewed by others. We are not responsible for the information you choose to include in your Content, so be careful about what information you share.

Monitoring

We may from time to time monitor and review any information transmitted or received through our website, for quality assurance and other purposes. We reserve the right to censor, edit, remove or prohibit the transmission or receipt of any information that we deem inappropriate or in violation of our terms and conditions.

Personal information and how it is used

We may use your personal information to:

  • provide you with relevant products;
  • Assist in arrangements and reservations with suppliers (such as tour operators, transfer and hotel providers) for reservation purposes.
  • Collect and process payments, through third-parties like PayPal;
  • Analyze how our products and services are used;
  • investigate, detect and protect us and other third parties against, negligence, breach of contract, fraud, theft and other illegal activities;

Our third-party Suppliers - who and what kind of information we disclose with them

We may disclose your personal information to:

  • Third party travel service providers (Suppliers) which you select such as local tour operators, hotels and hotel providers. We will only send them your personal information that they require to fulfill your booking, i.e. the full name, age and nationality as on your passport, as well the passports of any other travelers you may book for.
  • Authorities in the event of an accident, disaster or emergency;
  • In other instances where we are authorized or obligated by law to do so.

What are cookies? What do we do with them?

"Cookies" are pieces of information that are stored by your web browser on your computer's hard disk, for record-keeping purposes. Cookies in and of themselves only identify your computer; they do not personally identify you.

First-Party Cookies: At SC we make use of cookies to store your preferences, record session information, collect information on how you visit and access our website, and to tailor our web pages to your needs. We also use cookies to analyze and measure the effectiveness of our email communications, website features and offerings, and advertisements.

You can manage which cookies to accept or reject in your web browser settings.

To find out more about changing your browser's cookie settings, please select the browser you are using: Internet Explorer, Firefox, Chrome, Safari.

Why do we use Google Analytics?

(Non-Personally Identifiable Information Only)

We track your use of our website with Google Analytics, which is a Google-provided service that places cookies on your browser. These cookies record some generic information about you such as the country you are accessing SC from, which sections of the website you visit and the average time you spend on these pages. We may also track your activity based on your age or nationality. The information gathered is used for the sole purpose of collecting statistics and data to better understand our user base and will be used in no other way. To know more about Google Analytics’ Privacy Policy

What SC does to protect your personal information

Here at SC, we follow a number of procedures in order to secure your personal information and prevent its misuse.

We will strive to take any necessary precautions to ensure that the information in our systems is secured through a combination of safety measures to prevent illegal access of the servers and consistently updating our security policies. Your personal information will be stored on secure servers and locations. For reservation purposes only, some authorized personnel will have access to the information you give us.

Encryption: The payment pages on our website are encrypted using the international security system SSL (Secure Sockets Layer) to encrypt credit card payments online. This security system ensures the security of payment transactions.

Credit card details: The credit card information that you will add on the website to make a booking will be stored on PayPal servers located in the US, Asia, Europe and in other PayPal premises. PayPal protects your information using physical, technical and administrative security measures to reduce the risk of loss, misuse, unauthorized access, disclosure and alteration. To know more about PayPal’sPrivacy Policy click here.

Unfortunately, we cannot completely guarantee that your information will always be absolutely secure since there is no way to guarantee secure data transition and storage online. SC will not be held accountable for any unauthorized access to your Personal Information; we will rely on you informing us of any unusual activity that may indicate a breach in your information security. Only then we can investigate the source of the breach and whether it occurred in a transaction with SC and inform you of the necessary procedures to help solve the issue.

Child Policy

The products provided by SC are not targeted at an audience younger than 18 years old. Only children with a valid consent from their parents can travel with SC. If we receive requests or accounts from anyone under 18 we reserve the right to discard them.

Information about other travellers

If you provide us with information about other people travelling with you (for example, family members), you should make them aware of this Privacy Policy and any privacy collection notices we provide you with.

Deleting your account

If at any time you wish to delete your data from SuperCoucou, you can do that by deleting your account. However, deleting your account does not delete your personal information from any bookings you made, changed or canceled since your registration with SuperCoucou. We keep this information for recordkeeping and submitting taxes, and also in the event where you’d like proof of purchase at any given time for your own personal or professional finances and taxes.

Privacy Policy

LAST UPDATED: May 24, 2018

Introduction

We care about the safety of your personal information. This policy explains what information we collect from you and how we use it. It also includes contact information for any questions you may have about your personal information.

Who we are

SuperCoucou (“SuperCoucou”, “SC”, “we”, “us”, or “our”) is a booking platform that provides third-party products which are directly sold to you. We work with many third-parties (“Suppliers”) that handle all land arrangements, hotel bookings and activities for you.

We manage payments and refunds as well as monitor quality, client satisfaction and the confirmations of your bookings. As for cancellations and booking changes, it can be directly done through the platform which will automatically send all required data to the respective Suppliers.

 

What information do we collect and why?

Personal Information

We collect your Personal Information only when you provide us with it through creating or editing your profile. Personal Information is information that identifies you personally, like your name, email address, phone number, and other personally identifying information. We also collect generic information about you, like your gender, home country, etc. to help us better understand our customer base.

Non-personal Information

Whether you are logged in or are visiting SuperCoucou anonymously (you haven’t signed in), we may also collect your Non-personal Information, to better understand our customer base, how they interact with SuperCoucou and how we can improve general user experience. Non-personal Information may include your IP address, browser, and your computer’s operating system information, application version, language settings and pages that you have accessed. If you are using a smartphone or tablet, we can collect information about your device, its settings, characteristics and location.

 Sometimes we may gather information such as demographic data, including your country of residence, gender, age, etc. We also use cookies (as discussed below) to collect information about the performance and use of SC.

Booking-Related Information

When purchasing any product throughSuperCoucou, it is mandatory for you to share the traveler’s personal information (whether you and/or other travelers) to complete the booking process. Personal Information required to complete the booking process on SuperCoucou includes the names, emails and nationalities of all travelers, as well as the Contact Details (name, email and phone number) of the person who shall be in contact in case SuperCoucou or our Supplier need to get in touch.

Your Profile Information

When you create your account with SC, you are asked to fill a basic form for your profile, which includes your full name, email address, nationality, and gender. The full name, age and nationality you enter must be as on your passport, as per our Terms & Conditions.

  • If you choose to register on SC using Facebook, Google or other social media services, we may also collect information that you have chosen to make available in your privacy settings on these third-party platforms, including Personal Information like your email address and username, Other Information such as your profile picture, and any other Personal Information you have chosen to make available. We will only use this information to ease your profile completion process.
  • If and only if you give us consent to access your email, may we also access your email contacts or friends list to help you invite people to SuperCoucou.

Your “Public” Information on SuperCoucou

You can contribute to the site in a number of different ways, including writing reviews and diaries, uploading photos, participating in the ‘ask a local’ section, filling out your profile, and rating Suppliers and their products. We may store these contributions, display them to other users, and use them for many uses throughout the website, if you have chosen to make them public. Note that if you include Personal Information in your Content, it can be used and viewed by others. We are not responsible for the information you choose to include in your Content, so be careful about what information you share.

Monitoring

We may from time to time monitor and review any information transmitted or received through our website, for quality assurance and other purposes. We reserve the right to censor, edit, remove or prohibit the transmission or receipt of any information that we deem inappropriate or in violation of our terms and conditions.

Personal information and how it is used

We may use your personal information to:

  • provide you with relevant products;
  • Assist in arrangements and reservations with suppliers (such as tour operators, transfer and hotel providers) for reservation purposes.
  • Collect and process payments, through third-parties like PayPal;
  • Analyze how our products and services are used;
  • investigate, detect and protect us and other third parties against, negligence, breach of contract, fraud, theft and other illegal activities;

Our third-party Suppliers - who and what kind of information we disclose with them

We may disclose your personal information to:

  • Third party travel service providers (Suppliers) which you select such as local tour operators, hotels and hotel providers. We will only send them your personal information that they require to fulfill your booking, i.e. the full name, age and nationality as on your passport, as well the passports of any other travelers you may book for.
  • Authorities in the event of an accident, disaster or emergency;
  • In other instances where we are authorized or obligated by law to do so.

What are cookies? What do we do with them?

"Cookies" are pieces of information that are stored by your web browser on your computer's hard disk, for record-keeping purposes. Cookies in and of themselves only identify your computer; they do not personally identify you.

First-Party Cookies: At SC we make use of cookies to store your preferences, record session information, collect information on how you visit and access our website, and to tailor our web pages to your needs. We also use cookies to analyze and measure the effectiveness of our email communications, website features and offerings, and advertisements.

You can manage which cookies to accept or reject in your web browser settings.

To find out more about changing your browser's cookie settings, please select the browser you are using: Internet Explorer, Firefox, Chrome, Safari.

Why do we use Google Analytics?

(Non-Personally Identifiable Information Only)

We track your use of our website with Google Analytics, which is a Google-provided service that places cookies on your browser. These cookies record some generic information about you such as the country you are accessing SC from, which sections of the website you visit and the average time you spend on these pages. We may also track your activity based on your age or nationality. The information gathered is used for the sole purpose of collecting statistics and data to better understand our user base and will be used in no other way. To know more about Google Analytics’ Privacy Policy

What SC does to protect your personal information

Here at SC, we follow a number of procedures in order to secure your personal information and prevent its misuse.

We will strive to take any necessary precautions to ensure that the information in our systems is secured through a combination of safety measures to prevent illegal access of the servers and consistently updating our security policies. Your personal information will be stored on secure servers and locations. For reservation purposes only, some authorized personnel will have access to the information you give us.

Encryption: The payment pages on our website are encrypted using the international security system SSL (Secure Sockets Layer) to encrypt credit card payments online. This security system ensures the security of payment transactions.

Credit card details: The credit card information that you will add on the website to make a booking will be stored on PayPal servers located in the US, Asia, Europe and in other PayPal premises. PayPal protects your information using physical, technical and administrative security measures to reduce the risk of loss, misuse, unauthorized access, disclosure and alteration. To know more about PayPal’sPrivacy Policy click here.

Unfortunately, we cannot completely guarantee that your information will always be absolutely secure since there is no way to guarantee secure data transition and storage online. SC will not be held accountable for any unauthorized access to your Personal Information; we will rely on you informing us of any unusual activity that may indicate a breach in your information security. Only then we can investigate the source of the breach and whether it occurred in a transaction with SC and inform you of the necessary procedures to help solve the issue.

Child Policy

The products provided by SC are not targeted at an audience younger than 18 years old. Only children with a valid consent from their parents can travel with SC. If we receive requests or accounts from anyone under 18 we reserve the right to discard them.

Information about other travellers

If you provide us with information about other people travelling with you (for example, family members), you should make them aware of this Privacy Policy and any privacy collection notices we provide you with.

Deleting your account

If at any time you wish to delete your data from SuperCoucou, you can do that by deleting your account. However, deleting your account does not delete your personal information from any bookings you made, changed or canceled since your registration with SuperCoucou. We keep this information for recordkeeping and submitting taxes, and also in the event where you’d like proof of purchase at any given time for your own personal or professional finances and taxes.

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